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The situation in Bahamas is also a little hot with crimes against the tourists and we chose some other type of cruise. All we wanted to do was to relax in a beach and spend the day. It is funny that they decided to change our cruise to their convenience just after we finish paying the whole amount.
Would just like my money back!!!
I’ve never been on a royal caribbean cruise and this will be the last time I book with them. I haven’t even set sail and I truly regret even booking with them. I do not feel that Nassau, Bahamas is of equal or greater port value as Labadee, Haiti. I understand the cruise has the right to change ports per the contract, but I’ve been to the Bahamas many times and contacted Royal Caribbean to change to a different cruise that would sail the same dates. I was told no changes could be made after final payment.
Unofficial blog about Royal Caribbean cruises - Royal Caribbean Blog
Unofficial blog about Royal Caribbean cruises.
Posted: Wed, 10 Apr 2024 07:00:00 GMT [source]
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They tell you in the beginning of the call that if you are not traveling in the near future you can wait and call so many situations can wait for a couple of days or weeks depending on your sailing. My take on it is this (for what it's worth, I'm a nobody). The people on the other end of the line, whether they are cruise line employees or travel agents, are dealing with the prospect of "what's going to happen with my job, this is getting out of control". Would it be great if every single person was able to put that aside and handle 100% of each interaction perfectly? And I'm sure they are trying, and nobody wants to intentionally let a customer down. But I believe they have to be under a great amount of stress, and it just wouldn't hurt to extend a little understanding.
Air2Sea Program is HORRIBLE
I am a major gambler too and always spend a lot in their casinos. I will not be going back to Royal Caribbean. Give the customer service team a chance to handle your complaint. No need to go directly to the Executive level.
Royal Caribbean Cruise Reviews
Additionally, Royal Caribbean was the perfect choice for celebrating special occasions. The staff made sure to make our anniversary celebration extra special, with personalized decorations and a special dessert. It was clear that they truly cared about making our experience unforgettable. For 2019, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers. Royal Caribbean was named Best Cruise Line at the 2019 Elliott Advocacy Readers' Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
Dishonest and BS company that I will…
We were allowed 1 phone call I used to rent a car from new orleans. Your credit company will not help in this situation. First question they will ask is “have you cancelled with Royal? Put on your grown up pants, call back, put the phone on speaker, pour a glass of wine, and wait like everyone else. I want to change cruise date due to pregnancy.
Your catch-all place to get questions answered is by contacting Royal Caribbean directly for reservation updates, status questions, and other customer service inquiries. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to be a useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Another big step Royal Caribbean Group made in improving the health of guests and crew members on its ships was to invest more in its public health inspection program. If I could give my experience with Royal Caribbean 0 stars I would. I would like to share what I experienced and went through in hopes that I can save someone from trauma and raise awareness for the horrible actions that went on. I also would like to raise awareness for mental health disorders.
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When planning a trip and purchasing insurance for this trip with the cruise line; we was told that if we could not go for any reason due to illness our money would be refunded to us. Well a few weeks prior to the cruise my husband's Parkinson's began to cause some problems with his legs really bad and he felt that it would be wise not to take the trip at this time. We contacted the trip planner, who in turn gave us the numbers to call and cancel our trip. Not once has anyone from the Cruise line called to ask if there was something they could do to help. Never asking if we would like to reschedule the trip. We are still trying to get our money back as it seems unlikely a cruise is in our future, because of my husbands' health.
I would have no showed had I known it would hit Galveston. I lost my car that was only 6 months old and everything in it. I would say even that can be loosey goosey as when I was on conquest and a hurricane wiped out Galveston they delivered us back to new orleans and made everyone get off the ship. They did say you could then reboard and 3 or 4 days later sailed to the proposed houston port which later tried but never worked .. I wrote and they said close enough, they owed me no compensation.
Claim your profile to access Trustpilot’s free business tools and connect with customers. Moreover, the reviews don't seem to be filtered, if at all. There were as many glowing positive reviews and one star negative reviews. For Wonder of the Seas, there were 51,409 reviews. On the first day of your Royal Caribbean cruise, you can enjoy a meal at our different available venues before heading to your stateroom.
They have their money and they seem to not care if you are happy with their change. Especially, because they are making money by going to one of the cheapest cruise destinations available (Nassau, Bahamas). I am going on a cruise ship with my parents on the Symphony of the Seas. Despite i sent 5 messages to customer service with my questions, nobody has replied me. I also tried to call the US line from Europe as the German customer service can‘t help with bookings done on the US website ( i find it extremely weird) but the number „was not reachable“ at that time. We haven‘t done any cruise ship so far, but i hope the journey will be better than the first experience with the cruise ship.
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